Take a look at these statistics.
1. A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people. –White House Office of Consumer Affairs
2. Happy customers who get their issue resolved tell about 4-6 people about their experience. –White House Office of Consumer Affair
Knowing this, it is gratifying to hear positive feedback from users. Recently, a woman ran into an issue with her laptop battery. She used a Virtual Agent to troubleshoot her problem and shared her experience on Facebook…
As we mentioned before in this slideshare, sometimes happy customers become your best sales people. We'd love to hear about the experiences you have had with a Virtual Agent. Let us know by leaving a comment below. Cheers!