|Photo Credit: www.imore.com|
Not only is picking the right device important, but choosing the right support to go along with that technology is also key. With so many consumers turning to mobile and portable devices, the best way to respond to troubleshooting, diagnosing problems, and how-to support questions is to utilize light-weight and intuitive self-help options such as Virtual Agents.
What devices work best for your family's needs? Do they like the kid-friendly touchscreens or the more advanced software for performance?