|Photo Credit: mecury-labs.com|
“CW (Connected World): It is said that the past is prologue, and in that spirit, can I ask you to describe how you came to start noHold 15-years ago?
DV (Diego Ventura): noHold is my second company; my first company was STEFRA Corp. We created a product called Video Control that was bundled with most of the Web cameras of the time. It was a very successful enterprise for us, but it also meant that millions of new customers had questions about our software. I have always been passionate about AI (artificial intelligence), so we thought about creating an Expert System that could answer customers’ questions automatically. The idea caught on and I realized there was the opportunity to create a separate company. I raised $15 million from VCs (venture capitalists) and started noHold.”
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Throughout the years, we have continued to watch and contribute to the growth of this industry. noHold has acquired great experience over the 15 years of developing Expert Systems and we've determined best practices that help our clients enhance the customer experience, but our technology is also flexible and continuously adapting to keep up with the rapid growth of technology. As the acknowledged leader in Web based self-service solutions, we are very happy that in the past few years, Virtual Agents and artificial intelligence have grown to become household names. More and more people are feeling comfortable interacting and having a conversation with their technologies (artificial intelligence) than ever before. We predict great growth in Virtual Agent adoption, especially within the Internet of Everything (IoE). Nevertheless, we are looking forward to what the next 15 years will bring. Cheers!