Friday, February 27, 2015

The Evolution of Virtual Customer Assistants

A look back at the advances Virtual Agents have made in the past 20 years.

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Virtual Agents have become a part of the mainstream culture now. Just take a look at Siri, Google Now, Cortana, and many other large brands are starting to follow suit and acquire Artificial Intelligence companies. As a company with over 15 years of experience working within the Virtual Agent space, noHold has constantly been advancing our technology to fit with the times. Here is a brief recap to show you how far Virtual Agents have evolved since their inception:

1. A Virtual Agent (VA) can get data only from its own database
2. VA can leverage content from other databases
3. VA can integrate with back office systems
4. VA can connect to external devices
5. VA leverages context intelligently by being super connected

As you can see, Virtual Agents have advanced tremendously.Going from only being able to retrieve data from their own database, to leveraging information intelligently from multiple sources is incredible. [Click here to read how noHold helped a global giant move from traditional support to leveraging a Virtual Agent for more complex issues.]

What do you think the next step will be in the evolution of Virtual Assistants? Is your company noticing the upward trend in Artificial Intelligence use and what are they doing about it? Let us know your thoughts in the comments below.