Thursday, February 19, 2015

ViewSonic Leverages noHold A.I. for Next Generation Customer Service

The company continues its 13 year relationship with noHold


MILPITAS, CA, February 19, 2015 - noHold, Inc. is excited to share that ViewSonic Corp., a leading global provider of visual solution products, has decided to continue its relationship with noHold. ViewSonic and noHold are dedicated to being innovators and share a passion for creating a cutting-edge customer support experience.

Before Virtual Customer Assistants (also known as Virtual Agents) became popular, customer-centric brands like ViewSonic, were already seeing the need for 24x7 interactive web support. The company launched its first Virtual Assistant on its support site in 2002. Although this form of self-service technology was new to the market, ViewSonic was already seeing the benefits:
  •     reduction of calls in their call center
  •     ability to launch new products without the need to increase support headcount
  •     increased overall customer satisfaction.

Today, the ViewSonic Virtual Assistant answers questions and offers troubleshooting about the company’s innovative display and cloud products, while capturing actionable metrics related to customer behavior.

“We value our partnership with noHold and will continue to collaborate with them to meet and exceed our customer service needs. Based on our data, a segment of our customers rely on the convenience of virtual agent tools and has trended upward over the last 10 years. InstantSupport has been instrumental in our efficiency to provide that instantaneous solution to our savvy users,” said Michelle Toda, Customer Care Manager of ViewSonic Corp.

“Artificial Intelligence is becoming more and more part of our daily life and ViewSonic is leveraging this trend to continuously improve customer satisfaction. noHold will continue to provide the technology that empowers ViewSonic to engage its customers effectively and on their own terms,” said Diego Ventura, CEO of noHold.

About ViewSonic
Founded in California in 1987, ViewSonic is a world leading visual solutions provider.  As an innovator and visionary, ViewSonic keeps the world connected with a portfolio of professional level visual solutions that enhance the way we compute, collaborate, communicate and connect. Our products include LED monitors, interactive commercial displays, touch displays, projectors, thin client, zero client and smart displays. To find out more about ViewSonic, visit viewsonic.com.      
  
About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based self-service solutions with a mission to deliver real answer to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Toshiba, Lenovo, Cisco and a host of industry leaders. More information can be found at www.nohold.com.

Press Contact:
Veronica Cech
Marketing Associate
408.946.9200 ext. 356