Tuesday, September 29, 2015

Insider Metrics: Self-Service Traffic Spikes

View the infographic showing real metrics on the impact of customer contacts during outages, major holidays, and peaks in volume. See how Virtual Assistants help trusted brands across various industries increase First Contact Resolution (FCR), 24x7,  when humans are not available. 


In our last edition, we shared How Stand-out Brands Weather the Storm During Critical Spikes in Customer Traffic. You can still view this quick read here.

Stay tuned next week for advice from industry experts Bill Rose from Bill Rose, Inc. and David Hare, SVP of Customer Success, as both offer their own take on the biggest support related challenges, and recalling how each weathered the storm during critical events.