Monday, September 21, 2015

How Stand-out Brands Weather the Storm during Critical Spikes in Customer Traffic

silhouette of man with umbrella standing in lightning storm
Photo Credit: business2community.com

What do the Pacquiao vs. Mayweather fight, back-to-school, severe weather and the holidays have in common? Urgency. And when there is a sense of panic or urgency, spikes in customer contact occur. Read how a leading brand weathered the storm during a major call center outage. Learn how the company was still able to manage over 500,000 customer conversations despite the 5 day power loss. 
Then, stay tuned in the coming weeks for our next edition to get: 
  • Real metrics on the impact of customer contacts during outages, major holidays, and peaks in volume. 
  • Advice from industry experts Bill Rose from Bill Rose, Inc. and David Hare, SVP of Customer Success, as both offer their own take on the biggest support related challenges, and recalling how each weathered the storm during critical events.