Thursday, April 28, 2016

noHold’s A.I. Platform Expands Virtual Assistants to Every Organization within a Company

Including HR, IT, Legal, Marketing, Sales and Support


April 28, 2016, MILPITAS, CA – noHold, the acknowledged leader in web based self service solutions, expands its Artificial Intelligence (A.I.) platform to include Virtual Assistants that benefit all organizations within a company.

noHold’s flagship product, Support Advisor, typically answers support and customer care type questions. With the help of its customers, and recognizing the growth within the A.I. space, noHold has developed Virtual Assistants with the entire business in mind. Now, Virtual Assistants have graduated beyond solely being a part of support organizations. Recently, the expansion of the A.I. platform has grown to include Virtual Assistants such as:
  • HR Advisor- allows employees to help themselves
  • IT Advisor- for the enterprise help desk
  • Legal Advisor- to enforce compliance
  • Marketing Advisor- to prequalify sales opportunities
  • Sales Advisor- to increase conversion rates
  • Support Advisor- to reduce support costs

The diversity of applications really demonstrates the flexibility of noHold’s platform and the ease of multi-use implementations. "If you look at every technological advance," said [Phil] Libin [Managing Director at General Catalyst and founder of Evernote], "the big jumps forward were when something becomes easier, has less friction, becomes more natural than whatever it replaced - so email from normal mail, chat from email, smartphone apps from desktop apps, I think bots are the next evolution of making something more natural." (Marketplace)

Virtual Assistants are imperative for enterprises managing moving parts. noHold is looking forward to providing more and more clients with a full circle approach to a Virtual Assistant.

According to Diego Ventura, CEO of noHold, “When creating a Virtual Assistant for a specific organization within the enterprise, you must take into consideration the different features needed by those particular business units that will optimize the Virtual Assistant. For example, we discovered that when a Call Center Agent is on the phone with a customer, they need to have a sense of the questions they will be asking and why. In these situations, the Virtual Assistant cannot always ask questions serially, so we implemented the ‘Look Ahead’ feature, designed to show the Agent why the Virtual Assistant would be asking those questions. Having this ability to provide department-specific Virtual Assistants proves the flexibility of our technology.”

About noHold Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions - real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interaction. noHold customers include Cisco, Dell, Intel and a host of industry leaders. More information can be found at www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.

Press Contact
Veronica Cech
Marketing Associate
vcech@nohold.com
408.946.9200 ext. 356