June 28,
2016, MILPITAS, CA – As the acknowledged leader in web based self-service solutions;
innovation is a top priority for noHold. Recently, five new features have been
added to noHold’s AI platform (SICURA) to enrich the end user experience, as
well as simplify administrative tasks in the back end. These new features
include:
1)
Sentiment
Analysis- a Natural Language Processing (NLP) task that measures user sentiments
during an interaction with a Virtual Assistant. The Virtual Assistant scores
the dialog as positive, negative or neutral and acts accordingly. If the end user sounds frustrated, the
Virtual Assistant can quickly provide access to a different channel and pass on
the conversation log.
2)
Customer
Behavior Reports- specific reports that look at multiple interactions to pinpoint
where end users are most frequently getting stuck, abandoning the conversation,
etc. These reports allow administrators to quickly and easily improve the
Virtual Assistant.
3)
Context
Retention- allows the Virtual Assistant to retain context among different phrases
within a conversation. For example, if the end user asks about the availability
of a “flight to Paris” first, and then continues in a separate phrase with,
“How much does it cost?” The Virtual Assistant understands that “it” refers to
the “flight to Paris.”
4)
Offline
Workflow- this feature provides administrative users the ability to edit
published solutions without revealing the work in progress to the public. Once
the content is ready, administrators can bring the offline instance, online,
replacing the existing live content.
5)
KIC
846- enables a Virtual Assistant to intelligently parse users’ queries to
extract all relevant information necessary to direct users to the correct
solution. If only partial information is given, the Virtual Assistant
proactively asks for the remainder of the information needed for that
interaction. To keep with the traveling example, Joe tells the Virtual Assistant
he needs a flight to Paris on Monday around noon. After analyzing Joe’s query,
the Virtual Assistant knows to ask for the rest of the information needed to
effectively provide the best results. (I.e. from what airport he will be leaving,
and when he needs to return.)
According to a
Bank of America report citing IDC Research, AI is “an industry that will grow
to $70 billion by 2020 from just $8.2 billion in 2013.” (Fortune.com) Recognizing this rapid growth, CEO
and Founder of noHold, Diego Ventura goes on to say, “noHold is focused on
continuing to provide an innovative and reliable platform for companies who
want to leverage the many aspects of Artificial Intelligence that can help
resolve real business problems. We do it in a practical manner where results
are easily measurable and can be achieved quickly.”
About noHold, Inc.
noHold is a privately
held company established in 1999 and is headquartered in Milpitas, CA, USA
(Silicon Valley). noHold is the acknowledged leader in Web based Self-service
solutions with a mission to deliver real answers to real questions – real fast.
Simple to use, easy to implement and as close to human as you can get, noHold
turns automated customer support into cognitive customer interactions. noHold
customers include Cisco, Dell, Intel and a host of industry leaders. More
information can be found at http://www.nohold.com or subscribe to noHold’s vlog to
hear more from CEO, Diego Ventura.
All other
product and service names are the property of their respective owners.
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