While Salesforce is starting to revolutionize the way CRM systems operate with Artificial Intelligence, noHold has been using Artificial Intelligence to change the way customers engage with customers for over 15 years. We always believe imitation is the greatest form of flattery. Back in 2012, noHold started using the name Albert for one of our Virtual Assistants aimed at helping the Help Desk. Albert after Albert Einstein, that is. Now, we are moving forward with the name Albert as a product that will make it easier for anyone to create their own Virtual Assistant. Come back around Thanksgiving 2016 to learn more about Albert.