Thursday, October 25, 2018

3 Proven Advantages to Implementing a Virtual Assistant

Just last month (Sept 12)  noHold celebrated its 19th year in business. Since then, noHold has built over 1300 enterprise Virtual Assistants for Fortune 500 companies around the world. From the beginning the SICURA® platform was designed with business in mind. Making it one of the few Artificial Intelligence tools that can be managed and maintained without an engineer.  

Metrics prove that companies have seen great advantages from leveraging our Virtual Assistants such as:

  • 52% deflection in traffic to the Contact Center from the website.
  • 3.5% increase in sales the first month.
  • 45% reduction in escalation to Tier 2 Agents.
We believe that noHold's pursuit of better service is the driving force behind the focus in its technology, and continuous innovation has been the key to producing Virtual Assistants that stand the test of time. noHold's CEO and Founder of the company 19 years ago, Diego Ventura, has earned a reputation as a pioneer within this industry. He has been invited to speak at a few conferences in the coming months such as AI World (December 2018) and AVIOS' Conversational Interactions (March2019). 

Stay tuned for more details about those conferences soon.