A Look Back at noHold's Top Stories of the Week: August 25th-31st +Intern Update!

Let's take a look at this week's exciting stories.

1. Trusted Brands Use Quick Videos to Introduce Virtual Agents to Call Center Agents, Employees, and Consumers. 

Here is an example of a demonstration video for Albert, noHold's Help Desk Virtual Agent. Utilizing short 'training' videos is a beneficial way to introduce Virtual Agents to Call Center agents, employees, and consumers alike. 

2. Virtual Agent Tips and Tricks: What are the Components That Create a Stellar Self-Service Experience.

Based on our experience, we outlined 10 different features that work together to create an effective Virtual Agent.

• Natural Language Processor (NLP)
• Reporting Metrics
• Diagnostic and Interactive  

Click on the title above to find out what the other features make up a stellar self-service experience. 

3. The Leading Manufacturer and Provider of Visual Technology Celebrates Grand Opening

Kudos again ViewSonic on your grand opening of the new headquarters. It was a pleasure to attend the event!

Ribbon Cutting Ceremony in Brea, CA

4. Throwback Thursday: Apple's New Release vs. Apple Five Years Ago
With the release of the iPhone 6 coming out, Apple is continually expanding their brand. Check out how they have changed in the past 5 years. 

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As we've mentioned before, our Interns were working hard creating their own Virtual Agent. On Wednesday, they gave a great presentation demonstrating what they came up with. So, before we head out the office for a long three day weekend, I wanted to share with you a brief description about their project...

As a team, they came up with the concept of a Virtual Agent that will aid individuals/ small businesses that are trying to build their brand on social media. In essence, it is an artificial social media expert! Here's an example of when it can be used. Say there is a star college football player that is trying to create his own brand. With little experience with social media, he decides to enlist in the help of "Mara." Mara is able to suggest if something is beneficial to post based on an analysis of up-to-date social media trends. Similarly, a small business with limited marketing budget may need assistance in setting up social media, connecting various channels, and advice on what to post and when. Mara can be updated automatically, pulling new software updates, changes, and information from the most popular social media channels - Thus, empowering a small business to stay on top of its social media game. 

They each contributed to a different aspect of the project, and ultimately came together to make this innovative idea come to life. Eleonora designed the avatar and the look and feel, Stefano took care of the content, Asraful was responsible for the technical and engineering part, and Victor came up with marketing strategies. They've worked extremely hard over the last month and we were very pleased with what they accomplished in such a short amount of time. We are sad to see them go, but know they will accomplish great things in life.    

I'll leave you with this picture of Stefano, Eleonora, Victor, and Asraful; and the avatar for their VA, Mara. 

2014 noHold Interns giving presentation on their Virtual Agent, Mara

Please have a safe and relaxing Labor Day weekend! Cheers!

www.nohold.com

Traveling All the Way From Italy to the Silicon Valley, noHold Welcomes Interns for a Month

Happy Monday all! I hope everyone enjoyed their weekend.

To start off this week, I wanted to share some insider news about what's going on inside the office of noHold...

At the beginning of August, we had the pleasure of welcoming 5 bright, young interns to join the noHold team. Four of the five students traveled all the way from universities in Europe and the other came straight from the Silicon Valley, here in California.

They each come from different walks of life and have a unique perspective on the world. This gives them the ultimate advantage in the up-and-coming tech industry. Let me tell you a little bit about each of them. 

Asraful Islam: Originally from Bangladesh, but is now working on his Masters in Software Engineering at the University of Bolzano (ITA). Some of his hobbies include table tennis and soccer. With a passion to travel the world, Asraful has experience studying within multiple different cultures.

Stefano Masserini: Stefano was born in a small town in Italy called Bergamo. He is currently in his third year at the Free University of Bolzano and is expected to graduate next year. One of his hobbies includes freestyle skiing, a hobby that has given him great opportunities in the field of marketing, working with companies such as Spiagames and Redbull.    

Eleonora Marzadro: Born in Rovereto, Italy, Eleonora attended a high school that focused on the arts (graphic design, photography, etc.). After many courses and a great job opportunity as a graphic designer, she decided to get her degree in Design and Arts. With a knack for photography and HTML, she is a great asset to noHold.   

Victor Gobbo: Coming from a small village in Italy called Perca, he is looking forward to continuing his studies in International Economy at the WU-Vienna University, one of the most prestigious universities in Austria. On his free time, he enjoys sports such as skateboarding and snowboarding.   

Brandon Liu: Just starting high school, Brandon is one of the youngest interns here at noHold. He is the son of one of our experienced engineers here at noHold.   

As students, they will be here up until the end of August (a total of one month) and with their time here, they will be creating their own Virtual Agent. As a team, they will go through all the steps involved in creating a Virtual Agent; from creating and organizing content to marketing strategies to promote the Virtual Agent. At the end of the month, they will have the opportunity to present what they have completed to our team at noHold (the board)!       

Here is a picture of our talented interns.

From left to right: Brandon Liu, Victor Gobbo, Stefano Masserini, Eleonora Marzadro, Asraful Islam

Throughout the rest of the month, stay tuned for updates on their experience. 

I'll leave you with a quote that our intern Eleonora shared with me that relates to their experience, and the importance of embracing new challenges and all the positive that can come from that. "I once read, 'Become friends with people who aren't your age. Hang out with people whose first language isn't the same as yours. get to know someone who doesn't come from your social class. This is how you see the world. This is how you grow.' That's why I travel and I try to put myself out of my comfort zone as much as I can!"

Cheers!

www.nohold.com