How to Find the Solution You are Looking for Using a Virtual Assistant

I stumbled across this really interesting infographic from Alienware's support Twitter account (@AlienwaretechSupport). They describe how using their Virtual Agent can help you find a solution in 4 easy steps: 

1. Access the Virtual Agent homepage
2. Select your computer model
3. Pick a topic from the 'hot topics' section or type your problem in the search bar   
4. Follow the appropriate link to access that article in their Knowledge Base

Sharing this infographic with their audience via social media has a number of advantages. It lets customers know they have self-service options for tech support, it encourages user adoption, and provides a step-by-step guide on how to use it for those that aren't familiar interacting with Artificial Intelligence.  

Social media is an important platform to utilize as a business. It is a way to connect with the majority of your audience easily and on a more personal level. Sharing helpful tips and tricks on platforms such as Twitter and Facebook benefits both the company and consumers.  

Click here to check out the infographic. 

www.nohold.com

Throwback Thursday: The Evolution and Future of Social Media

prohibitionpr.co.uk

When we think of social media, Facebook,Twitter, and the most 'popular' social media sites come to mind.  There are dozens of sites similar to these, and your audience could be on any one of them, at any time. In fact, the number of people on social media continues to increase daily.

To the right, is an infographic about the evolution of social media (Prohibition). As time progresses, more and more social media sites are appearing and each one has its own unique functionality. One way to enhance social media sites is to integrate Virtual Agents (VAs). Here are just a few reason for doing so...

1. They can answer questions on Blogs/Facebook. Consumers look towards social media to get quick answers to their support and sales questions. Implementing a Virtual Agent onto your blog or Facebook profile will give consumers a fast, reliable option while getting great customer service; and as we know, customer satisfaction via social networks is critical. If one person is unhappy, they often blast negative remarks about your company to their network, discouraging potential customers to shop with your brand. On the flip side, if they are happy with your products/services, they could post a positive recommendation. According to an article in Yahoo! Small Business Advisor, "50% of shoppers have made a purchase based on a recommendation through a social media network" (15 Social Media Statistics That Every Business Needs to Know).
2. Sharing is another popular function on social media. When you find a solution or cool new product from the Virtual Agent, you have the capability to share that information easily with your network. 
3. Virtual Agents can be applied to community forum pages as well. For example, when a member posts a question, the Virtual Agent will assess the question and depending on the degree of confidence, it can post the appropriate response automatically. Similarly, the Virtual Agent can be a more passive option, by simply being available to answer questions if engaged by your audience. In both examples, a Virtual chat is beneficial because most community forum pages don't provide immediate solutions. Users can get an immediate response and have confidence that it is the right solution. 

Today, human interaction is still necessary. By realizing the popularity of social media, and considering the benefits of a Virtual Agent, the two go hand in hand. Artificial Intelligence (AI) is already everywhere (Siri, Watson, Google Now, etc.) - Can you imagine a future where Virtual Agents become the 'MVPs' for interacting with your clients in community forums? What about on Facebook/ Blogs?

www.nohold.com

Throwback Thursday: Do Your Customers Want a Virtual Agent? Why Don’t You Ask Them?

Happy Throwback Thursday all!

This past Tuesday we shared a blog on leveraging social media to promote self-service tools (i.e. Virtual Agents) and how it can increase usage, and in turn save companies hundreds of thousands of dollars. Click here to read the entire blog.  For Throwback Thursday, we wanted to share another example of a leading PC manufacturer for gaming systems, quickly tweeting and engaging their audience about their self-service tool.

Staying connected through social media is one of the most popular methods to communicate in today’s market. This company is not only using social media to promote the use of their VA, but also asking end users for their feedback to enhance the experience. After all, understanding what the customer will use for support is critical in promoting self-service.

This is another idea to inform and engage consumers to utilize self-service options.

This company used a community forum page as another way for customers to voice their opinions. Instead of simply using the forum to answer support questions, they encouraged people to try out their VA to find answers and provide feedback on how they liked it or what could be done to improve it. It was a great way to start interactions with their customers and provide an outstanding customer experience.

Social media channels have been around for a while, and are becoming invaluable tools for businesses. Listening to your audience about products/services allows your company to get closer to the voice of the customer. I’ll leave you with this quote from Bill Gates,

“Your most unhappy customers are your greatest source of learning.” Cheers! 

Virtual Agent Tips and Tricks: Now Trending… #VirtualAgents

Social Media is one of the most popular ways to communicate with your audience. From top Fortune 500 companies to the local corner shop, staying connected to your customer is a top priority. More and more companies are turning to social media to do so.  It’s fast, it’s easy, and (in most cases) it’s free!

With more than half the population connected to social media (Social Networking Statistics), quick tweets and updates can promote self-service. Companies across multiple industries have discovered that sending quick messages to a connected audience is a great way to spread awareness and remind clients that self-service is available 24x7. In the example below, one company tweeted about one of their Virtual Agents, and provided users with a link directly to “Emma.” This in turn increased the use of the VA. 

Marketing your Virtual Agent to your consumers is a great tip to maximizing usage. Check out the blog written yesterday for more advice about embedding your Virtual Agent directly to your social media sites.

www.nohold.com 

Enhance Your Social Media Platform by Adding a Virtual Agent

Social media is a great way to connect with your consumers and hear what they have to say about your products or services. Here is a video explaining how social media to enhance your business.

With nearly one in four people around the world connected to social media today (eMarketer), your company’s social channels are where a lot of people refer to when faced with support questions or to talk about a complaint. To handle some of the questions, companies opt to implement a Virtual Agent on their social sites (e.g. Facebook), so customers have the option to answer their own questions, on their own time. Companies are still engaging the customer via social media, but doing so in a more time efficient manner.

Tell Us About Your Experience With a Virtual Agent/Virtual Assistant and Win a Free T-Shirt!

I hope everyone is having a great start to their week so far! Since Halloween just passed and the season of giving is upon us, we have decided it is time for another free giveaway contest! 

We want to know what your most memorable Virtual Agent experience is! This experience could be from a virtual personal assistants like Siri, or a company Virtual Agent geared towards customer service, support, or sales. It can be a funny moment or you can share about a time that you had exceptionally GREAT customer service via a Virtual Agent. For example, "I asked_______and the Virtual Agent answered _______."

Leave a comment with your most memorable moment on any of our social media channels...including this blog! Anyone can join 

Facebook: https://www.facebook.com/noHold

Twitter: https://twitter.com/noHoldAI 

LinkedIn: http://www.linkedin.com/company/nohold-inc.

The contest will start today (11/4) and end the following Sunday (11/10) at 11:59 PM. Winners will be chosen at random and receive a complementary "Albert is Okay" t-shirt! The winners will be announced and receive a message declaring their victory by end of day Monday (11/11). We have only three t-shirts to give away, but since the winners are picked randomly, it is worth it to post something to try and win! 

Remember to like us on Facebook//follow us on Twitter and LinkedIn!  

Good Luck!

*Rules and Regulations do apply, only ships to US and Canada*
*T-shirt sizes include Medium, Large, and X-Large*