What the Metrics Are Saying about Chatbot Usage In the United States

Just recently, The Wall Street Journal picked up a study done by using metrics from noHold Virtual Assistants. Looking at 350,000 chatbot sessions, we were able to show how users are interacting with AI across the United States.Check out the screenshot below.

Here are some more of noHold's key findings from the study:

• California sees the most number of sessions per month.
• Connecticut is the state that provides the most feedback about the Virtual Assistant.
• Users in Montana have the highest percentage of escalations to a different support channel. Montana also has the most verbose users, starting the interaction with an average of 5 words.
• In Ohio people stay online with the Virtual Assistant for 15 minutes, while in New Jersey end users are typically done in 10.
• Delaware and California are at the top of the list for starting a session with a greeting or nice word such as “Good morning, I am looking for…”

These findings are really telling of the age we are currently in. People become more comfortable interacting with AI than ever before, and the types of interactions are becoming more human as well. The Next Web also picked up the infographic from above and gave there take on the current age of AI. Check out that article here.
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noHold’s AI Reveals Top Usage Metrics Around the United States

September 28, 2017, MILPITAS, CA – Artificial Intelligence (AI) is here to stay and the statistics are confirming it. According to the 2017 Economist Intelligence Unit report, “75% of more than 200 business executives surveyed said AI will be actively implemented in their companies within the next three years.”  (Artificial Intelligence in the Real World)

In light of all the predictions surrounding AI, the team at noHold recently took a look into some usage reports, specifically from the United States, to get a better understanding of how many people are using AI currently.

noHold looked at three months’ worth of data, across a few of our randomly selected customers. Some key findings that transpired include:

• California sees the most number of sessions per month.
• Connecticut is the state that provides the most feedback about the Virtual Assistant.
• Users in Montana have the highest percentage of escalations to a different support channel. Montana also has the most verbose users, starting the interaction with an average of 5 words.
• In Ohio people stay online with the Virtual Assistant for 15 minutes, while in New Jersey end users are typically done in 10.
•  Delaware and California are at the top of the list for starting a session with a greeting or nice word such as “Good morning, I am looking for…”

These metrics prove that Virtual Assistants are constantly becoming more common within everyday interactions. Diego Ventura, CEO of noHold, goes on to say, “Two data points specifically are intriguing to me.  The fact that people ask questions with an average of five words means that we are progressing into a more evolved paradigm than the one supported by Search, where the average query is less than two words. Also, the fact that some people take the time to be nice to our Virtual Assistants is telling of the evolution between human and AI interaction.”