How Chatbots and Artificial Intelligence Will Impact Enterprise Technology in 2016

At the end of May, ZDNet published an article showing different enterprise technologies to look out for this year. Below you will find a matrix ZDNet put together to showcase these different technologies that are or will make an impact on enterprises in 2016

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Chatbots (Virtual Assistants) and Artificial Intelligence both make the list as emerging technologies. According to the article, here is a brief overview of these two technologies:

• While AI is still in its elementary stages, more and more companies are investing in its potential. "...the revenue of the industry is currently a minuscule $202 million today showing that a lot more is about to happen. This is expected [to] change dramatically growth-wise, with [the] artificial intelligence industry expected to bring in over $11 billion by 2024." (ZDNet)
• From an app perspective, Virtual Assistants (or chatbots) are making a huge impact on the user interface. Consumers are now expecting this convenient, seamless channel of interacting with a company. 

On one side, this is a great time for businesses, especially enterprises, to jump on board with chatbots and Artificial Intelligence. On the other hand, is important for companies to remember to provide quality bots that understand end user queries, and can intelligently interact with them. There have been many stories about companies developing these 'bots' that are not very intelligent, with major knowledge gaps. Chatbots built with sophisticated AI backing them can be leveraged as powerful tools; a one-off chatbot that provides inaccurate information or error messages will have to opposite effect, causing more frustration to customers, and fueling a negative stigma against all AI/automation. 

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Throwback Thursday: The Future of Tech Support

Happy Throwback Thursday everyone!

This week I stumbled across a previous commentary article from ZDNet News written by our very own CEO, Diego Ventura. This article was published back in August of 2001, almost exactly 12 years ago from today! 

"The Future of Tech Support: No Waiting," was written when InstantSupport(TM) was launched, and no companies were offering real self-service alternatives to traditional technical support. Diego mentioned three pieces of intelligent support that had recently emerged in 2001: glorified search engines, chat bots, and menu driven systems. noHold was able to provide a solution that combined all three of those pieces to make one advanced, human-like, virtual technical support representative. In 2001, this was the future of tech support, being able to deliver answers in real time without waiting an hour just to find out you were waiting to speak with the wrong representative. Not only was this beneficial from a customer service stand point, but also companies acquired financial gains almost immediately after implementation. 

Fast forward 12 years and Virtual Agents are still providing companies with great web support and much, much more. Recently, noHold has launched a new Knowledge Management Platform. You can find out more about our new Platform by reading this Press Release. 

Times have changed and technology has advanced. We have adapted to the times once again, and we can't wait to see what the future of tech support has in store for us and for self-service solutions! 

Have a great week!