3 Proven Advantages to Implementing a Virtual Assistant

Just last month (Sept 12)  noHold celebrated its 19th year in business. Since then, noHold has built over 1300 enterprise Virtual Assistants for Fortune 500 companies around the world. From the beginning the SICURA® platform was designed with business in mind. Making it one of the few Artificial Intelligence tools that can be managed and maintained without an engineer.  

Metrics prove that companies have seen great advantages from leveraging our Virtual Assistants such as:

• 52% deflection in traffic to the Contact Center from the website.
• 3.5% increase in sales the first month.
• 45% reduction in escalation to Tier 2 Agents.

We believe that noHold's pursuit of better service is the driving force behind the focus in its technology, and continuous innovation has been the key to producing Virtual Assistants that stand the test of time. noHold's CEO and Founder of the company 19 years ago, Diego Ventura, has earned a reputation as a pioneer within this industry. He has been invited to speak at a few conferences in the coming months such as AI World (December 2018) and AVIOS' Conversational Interactions (March2019). 

Stay tuned for more details about those conferences soon. 

www.nohold.com

2019 Conferences To Be On the Look Out For

Recently, noHold announced its sponsorship involvement with AVIOS' 2019 Conversational Interactions Conference. noHold's CEO, Diego Ventura, will be presenting for the third time at this conference. His talk will include information on how companies will be able to take large databases of information, and through Artificial Intelligence, add a conversational interface to any repository of information. http://www.conversationalinteraction.com/

We are excited to share another conference noHold has been following called SpeechTEK 2019, the smart customer interactions event. This conference is being held in Washington D.C. and is consider the World's leading speech technology and AI conference. http://www.speechtek.com/

Both of these conferences have speakers and attendees from major brands from all around the world that come together to discuss the impact that technologies, such as Artificial Intelligence, are having on business. noHold is honored to be part of that conversation. 

The 6 Artificial Intelligence Conferences You Need to Know About

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2016 has been an impressive year in the work of Artificial Intelligence (AI). AI is coming of age, and it is showing in all the conferences being held. Many of the top tech conferences are having a strong AI/chatbot presence, and others are holding conferences entirely about AI. Here is a quick look at some of these conferences in no particular order:

1) At the beginning of the year, Diego Ventura, CEO of noHold, attended the RE-WORK Virtual Assistant Summit in San Francisco. He participated in a discussion panel talking about how Virtual Assistants will improve our daily lives. To read more about this conference, click here.

2) IBM is putting on a conference all about Watson and AI called World of Watson 2016. Thought leaders in this space will gather to discuss all the great applications being made with AI. For more information on this conference, click here. 

3) Conversational Interactions Conference (formerly known as Mobile Voice) being hosted locally to us, San Jose, CA, is another event to look out for. At the beginning of 2017, executives to engineers will come together and talk about how the interaction with digital devices will be impacted with the use of AI

4) AI World Conference in San Francisco is coming up next month. This is the industry's largest conference focused on how businesses can harness the power of AI and machine learning in today's world.

5) Analyst firm, Opus Research, is hosting the Intelligent Assistant Conference 2016 will focus on companies embracing the movement to digital interaction through mobile-friendly bots.

6) O'Reilly AI Conference in New York, New York has speakers that work for tech giants such as Google, Facebook, and more coming to help others discover the real-world opportunities of applied Artificial Intelligence.

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Throwback Thursday: Virtual Agent Conferences Then and Now

Photo Credit: businessinsider.com

Around this time last year, the 13th annual International Conference on Intelligent Virtual Agents was held in the UK. With all the forward-thinking discussion points at this conference, everyone was excited to see what the 14th annual Conference on IVA was going to have in store.  

One of the major topics surrounding this years conference was Virtual Agents in the healthcare field, something we have been anticipating for a while. "In the conference's first keynote address, Dr. Joesph Kvedar, founder and director of the Center for Directed Health at Partners Healthcare, said projected future shortages of physicians and nurses underscore the need for more relational agents in healthcare settings. Kvedar, an internationally recognized expert in connected health and telemedicine, said virtual agents can supplement healthcare professionals' work by automating certain services, thereby increasing efficiencies and reducing costs. The onset of such avatars dovetails with the healthcare industry's trending toward preventative care and wellness. As Kvedar put it, ' How can we effectively use technology to scale out people across consumers and patients, keeping them healthy and out of the high-cost part of the system?'" Click here to find out more about Virtual Healthcare Agents.

Photo Credit: babson.edu

As the IVA 2014 came to a close, the Intelligent Assistants Conference (IAC) 2014 is approaching. On September 16th, 2014 in San Francisco, CA, Opus Research is holding an event involving all things Virtual Agents and self-service. "IA Conference 2014 is where executives responsible for improving customer experience and self-service efficiency will meet vendors of solutions that put Natural Language Processing, Machine Learning, Artificial Intelligence and Advanced Analytic resources into practice in the real world." (Intelligent Assistants Conference 2014). The CEO of noHold, Diego Ventura, will also be attending this conference. 

Have you attended any Virtual Agent conferences before? Will you be attending this years IAC? 
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