Tuesday, November 19, 2013

noHold Customers Ranked Higher in Customer Satisfaction!

Clients leveraging customer-facing Virtual Agent technologies for self-service (such as Webroot and AVG) lead the security software industry in customer satisfaction (CSAT), with Net Promoter Scores (NPS) of 59% and 33%. The graph shown below is courtesy of Webroot, a leader in the security software industry and was featured on the homepage of their website; http://www.webroot.com/us/en/  

Congratulations to Webroot and AVG for outperforming the competition in customer satisfaction. Kudos!