Thursday, May 8, 2014

Throwback Thursday: Heading Towards a Mobile-Only Generation

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One of the leading PC manufacturers celebrated its 30 year anniversary of its inception on May 3rd. Dell Computer Corporation was founded by Michael Dell. He ran his direct-to-order PC Company from his dorm room, and now is one of the top PC manufacturers of the world (

In today’s market, more and more Internet users are switching strictly to mobile devices. “According to Pew Internet, 55 percent of Americans said they’d used a mobile device to access the Internet in 2012. A surprisingly large number — 31 percent — of these mobile Internet users say that’s the primary way they access the web. This is a large and growing audience whose needs aren't being met by traditional desktop experience” (The Rise of the Mobile-User Only).

It looks like mobile-only users are becoming the norm. Maybe because they prefer the light-weight, ease of access that a mobile device provides them with. A mobile friendly Virtual Agent can provide users with that same light-weight, intuitive experience they want. Companies must be able keep up with the demands of all consumers, including mobile users. 

What is your company doing to accommodate mobile-only users? How do you optimize typical customer service and support options for mobile devices?