|Photo Credit: thisdayintechhistory.com|
One of the leading PC manufacturers celebrated its 30 year anniversary of its inception on May 3rd. Dell Computer Corporation was founded by Michael Dell. He ran his direct-to-order PC Company from his dorm room, and now is one of the top PC manufacturers of the world (thisdayintechhistory.com).
In today’s market, more and more Internet users are switching strictly to mobile devices. “According to Pew Internet, 55 percent of Americans said they’d used a mobile device to access the Internet in 2012. A surprisingly large number — 31 percent — of these mobile Internet users say that’s the primary way they access the web. This is a large and growing audience whose needs aren't being met by traditional desktop experience” (The Rise of the Mobile-User Only).
It looks like mobile-only users are becoming the norm. Maybe because they prefer the light-weight, ease of access that a mobile device provides them with. A mobile friendly Virtual Agent can provide users with that same light-weight, intuitive experience they want. Companies must be able keep up with the demands of all consumers, including mobile users.
What is your company doing to accommodate mobile-only users? How do you optimize typical customer service and support options for mobile devices?