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Today, when we see pictures or movies of what robots of the future will look like, they typically have more human features (see example on right), but are still recognizable as machines.
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Imagine adding Virtual Agent technology to a humanoid robot to provide it with the proper knowledge to answer questions. For example, the humanoid robot could be a store clerk, knowledgeable about your favorite product, customer service, etc. Or imagine an employee Help Desk with a human-like robot to answer your questions about BYOD, corporate policies, and more. How would you react?
What is your opinion on robots that look exactly like humans? If you have used a Virtual Agent for Customer Support, Care, or sales questions, do you prefer to know that it is an automated solution before interacting?