1. Cruise: A start-up company markets the first version of their highway autopilot system. What does this mean for Google's self-driving car?
This week, after completing multiple A/B test sessions, we have found that 4 out of 5 people who tried both, the current support options of 'Brand X' and a Virtual Agent of 'Brand X', preferred using the VA to guide them to what they were looking for. For a description of the A/B testing done, check out the blog, Majority of Users Preferred Interacting with a Virtual Agent as a First Line of Support.
What is your opinion on robots that look exactly like humans? If you have used a Virtual Agent for Customer Support, Care, or sales questions, do you prefer to know that it is an automated solution before interacting?