Thursday, September 10, 2015

HCL and noHold Collaborate to Leverage SAP Platform for the Utility Industry


noHold logoSeptember 10, 2015, MILPITAS, CA – noHold and HCL, a global IT services company, have joined forces on HCL’s new solution, Engage(TM), a Customer Engagement and Billing platform targeted for utility companies. 

Engage provides utility customers a dynamic online platform with multiple interactive tools designed to deliver a complete customer experience – consistently, accurately, and sustainably. Within this self-service platform users can pay their bills, review usage, set up reminders, and more. Customers can also receive support directly through the Engage portal with noHold’s Virtual Assistant (VA) technology. noHold’s VA integrates with Engage, as well as SAP’s back office tools to create a personalized support experience for each individual. For example, if a user asks the VA about a late fee on a recent bill, the VA can pull up that specific user’s information to provide a completely customized answer, enhancing the customer experience.  


two men laughing at a table with HCL logo in the background
Photo Credit: thehindubusinessline.com

HCL is attending the SAP for Utilities conference in Huntington Beach, California. The conference takes place September 13th-16th. Many industry professionals will be presenting at the conference, including HCL as they introduce Engage, with a special demo of the personalized Virtual Assistant experience. 

As per Perzad Avari, Energy & Utilities Director at HCL “Integrating alternate communication channels such as Chat with self-service offers customers the ability to communicate on their preferred channels, which also happens to be low cost, and without any wait time. noHold’s powerful application offers utility companies the means to increase customer satisfaction, whilst lowering cost-to-serve.”

“The ability of a Virtual Assistant to increase First Contact Resolution (FCR) depends in great part by its ability to personalize answers for end users. By integrating the noHold Virtual Assistant with the Engage platform we are able to serve customers with the information that is most pertinent to them. We are delighted to have partnered with HCL on this project that will benefit millions of users.” Diego Ventura, CEO of noHold.

About HCL Technologies 
HCL Technologies is a leading global IT services company working with clients in the areas that impact and redefine the core of their businesses. Since its emergence on the global landscape after its IPO in 1999, HCL has focused on 'transformational outsourcing', underlined by innovation and value creation, offering an integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and Business services. HCL leverages its extensive global offshore infrastructure and network of offices in 31 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare & Life sciences. HCL’s organizational beliefs of 'Employees First, Customers Second', ‘Trust, Transparency and Flexibility’, and ‘Value Centricity’ empower its 106,107 Ideapreneurs to create real value for customers by delivering a Relationship Beyond the Contract. HCL Technologies, along with its subsidiaries, had consolidated revenue of US$ 6.0 billion, as on 30th June 2015 (on LTM basis.) For more information, please visit www.hcltech.com.

About noHold, Inc. 
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Toshiba, Cisco and a host of industry leaders. More information can be found at www.nohold.com.

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