November 19, 2015, MILPITAS, CA – noHold recently announced
the release of a new AI connector that allows for integration with multiple
knowledge sources such as Bing, Google, Lithium Communities, and more. This
connector is unique because of its ability to pull content from different
sources, all within one place; we call this Single Point of Search.
Lenovo, a leader in providing innovative consumer,
commercial, and enterprise technology, is one of the first companies to utilize
this type of connector. When discussing web self-support, creating a seamless
customer experience was a top priority for Lenovo. With the use of noHold’s
connector, Lenovo is able to provide users with a sophisticated search
experience through one intelligent interface.
As a strategic way to provide a self-service tool that will
augment the customers’ experience, Lenovo’s new product portal focused on a few
major areas:
- A cleaner, more concise user interface with simplified navigation.
- New and updated content was created.
- The use of a Virtual Assistant to provide a search experience was enabled to provide real-time solutions from 3rd party sources.
According to a recent Forrester study, web self-service has
officially surpassed the use of the voice channel for the first time
(Forrester’s Top Trends for Customer Service in 2015). As the number of
self-service users continues to climb, the self-service technology itself needs
to advance as well. Single Point of Search is the start to shifting the way
consumers engage with companies. There will no longer be a need to jump from
channel to channel to find the answers you need. Customers will have the
information that is most relevant to them, with the convenience of accessing it
from a single point.
“There are three factors that are making the adoption of
Single Point of Search critical for companies in the near future: (1) the volume
and complexity of content is increasing, (2) the number of repositories for
content to be pulled from is growing, and (3) end users are demanding there be
one place where they can find exactly what they need. We are pleased to see
companies, such as Lenovo, recognizing the need for this type of support and
paving the way for others to follow suit,” said Diego Ventura, CEO and founder
of noHold.
About noHold, Inc.
noHold is a privately held company established in 1999 and
is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged
leader in Web based Self-service solutions with a mission to deliver real
answers to real questions – real fast. Simple to use, easy to implement and as
close to human as you can get, noHold turns automated customer support into
cognitive customer interactions. noHold customers include Toshiba, Cisco and a
host of industry leaders. More information can be found at www.nohold.com.
Press Contact
Veronica Cech
Marketing Associate
408.946.9200 ext. 356
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