Successfully Deploying Virtual Assistants in 13 Languages
December, 17, 2015, MILPITAS, CA– noHold's Virtual Assistant technology officially supports 13 different languages. As the acknowledged leader in web based self-service solutions, noHold is proud to announce that we are now live with Virtual Assistants in Chinese (Traditional & Simplified), Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish and Turkish. Although we are live with 13 languages, noHold's technology has the capability to support any language (single- or double-byte).
“Research shows that 83% of consumers require some degree of customer support while making an online purchase.” (eConsultancy) Couple that with the fact that self-service is quickly becoming the preferred method for customer engagement (Forrester), validates the need for customer-centric brands to have multilingual support options.
The benefits of using a Virtual Assistant as part of your multilingual strategy include:
- Increasing customer satisfaction and loyalty
- The ability to understand cultural differences
- Quick and easy implementation process
- Global recognition as a leader in the industry
"Providing support in one’s native language is more important than one may think,” said Diego Ventura, CEO of noHold. “It creates affinity with the brand, and decreases customer effort to get where they need to go. Using pattern-recognition-like algorithms in our Natural Language Processor allows us to localize a Virtual Assistant in only a few days."
About noHold, Inc.
noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Toshiba, Cisco and a host of industry leaders. More information can be found at http://www.nohold.com or subscribe to noHold’s vlog to hear more from CEO, Diego Ventura.
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