Friday, February 5, 2016

Virtual Assistant Revelations

On January 28, 2016 Diego Ventura, CEO of noHold joined Re.Work at the Virtual Assistant and Artificial Intelligence Summit in San Francisco, California. He participated in a discussion "how will Virtual Assistants improve our daily lives?" Diego's experience left him with two thoughts:

1) "People are realizing that Virtual Assistants need to be able to integrate with each other to create meaningful Virtual Assistant experiences."

As the Virtual Assistant market takes off, integration becomes a focus for leaders in the space. The current model is to make Virtual Assistants confined to knowledge that they are programmed with. noHold has made many strides in connecting their Virtual Assistants together to pull knowledge from each other and resources improving end user experiences and business partnerships. Yet the growing market is forcing businesses to recognize the need for integration between Virtual Assistants produced by different vendors. In the end, this concept would help improve end user experiences; benefiting all Virtual Assistant vendors and businesses utilizing these technologies. Imagine a world where users can find answers to any question without changing interface. Creating a universal Virtual Assistant experience. 

2) "Importance for Virtual Assistants to have situational awareness, personality, and emotional intelligence to build trust with end users."

To better engage is directly related to context about each individual interaction. What day is it? Where is this person located? How old is this person? Is this person happy or sad? Providing Virtual Assistants with insights like these and knowledge about products, businesses, hobbies, etc. will help build bonds with end users. This concept should help to drive adoption of self-service tools.

Let us know what your thoughts are about the future of Virtual Assistants