noHold’s CEO, Diego Ventura, Invited to Speak at EDUCAUSE 2019

October 7, 2019, MILPITAS, CA – noHold’s CEO, Diego Ventura, is pleased to be speaking at one of the largest conferences for higher education IT professionals, EDUCAUSE 2019. The conference will be taking place in Chicago, Illinois on October 14^th to the 17^th. Diego, together with Borre Ulrichsen, CIO of Gonzaga University, will be presenting during the Lightning Round Session: Transforming the Student Experience. The session will emphasize the role Artificial Intelligence (AI) is playing in higher education. Attendees will learn about implementing, deploying, and adopting AI technology to help students and faculty help themselves, while improving the overall experience.

In 2018, noHold announced it had been partnering with industry leaders to provide Virtual Assistant technology for over 7,500 educational institutions. Since then, noHold has made great progress in the higher education space, helping new customers such as Gonzaga University deploy an AI strategy that has innovated the way they connect with their students and faculty on campus. Moving forward, noHold’s hope is to continue to empower Higher Education to leverage Virtual Assistant technology that will help students as they navigate through the college experience with 24/7 access to the information they need, from any device, resulting in success throughout their college career. College staff will also benefit by capturing actionable metrics, increasing self-service, while relieving faculty/staff to focus on critical projects that require human intervention.

“I’m looking forward to being part of EDUCAUSE this year, sharing lessons learned and best practices along with Gonzaga University. We plan to share student sentiment around Virtual Assistants as well as ideas on how to increase adoption. You can attend our Lightning Round discussion on October 16^th, and also find me at the Alcatel-Lucent Enterprise booth, number 1839.” – Diego Ventura, CEO of noHold.

For more information about the EDUCAUSE conference, and Lightning Round session, you can visit http://bit.ly/EducauseAI.

A Customer Success Story: Virtual Assistant Thrives in Educational Institution

Preface: Back in 2018, noHold announced one of our customer in the education market started utilizing a Virtual Assistant to help with their expanding training platform. Here is a follow up on how the Virtual Assistant is performing.

A company that serves 7,500 educational institutions has created a platform. The platform is meant to teach skills in Networking, Programming, Cybersecurity and IoT. The platform provides faculty with a course layout and instructions to manage class logistics, while giving students a way to participate in the course. In the United States, over 7,500 institutions, 3,200 instructors and 135,000 students utilize the platform to date.

The popularity of the learning platform has grown tremendously in the last 5 years. Translating into an increase in support tickets to the Contact Center. To manage the increase in traffic the Networking Company has increased spending.

In an effort to better manage support tickets, reduce contact center spending and support a growing academy they looked to a Virtual Assistant to help students and instructors help themselves. The Virtual Assistant was designed with a persona, as well as, positioned as a first line of contact on the platform and website to encourage usage. The Virtual Assistant took 2 weeks to launch with the help of two engineers, a web master and one content specialist.

The Results

The Virtual Assistant went live in the first quarter of 2018 with an immediate 27% reduction in support tickets. As the year continues, each quarter has resulted in about a 46% reduction in Contact Center tickets. The reduction in tickets has resulted in a 70% ROI. The Virtual Assistant and persona associated with it have received an overwhelmingly positive review from students and faculty.

For more information on a Virtual Assistant's role in higher education, please feel free to contact noHold.

noHold Helps Simplify Life on Campus' Across the Nation

Artificial Intelligence is working to simplify life for students and teachers on campus! In today’s day and age, almost everyone is looking toward technology as a way to simplify some of the mundane or cumbersome tasks that need to be accomplish. For example, noHold conducted a student survey study and found that 3 out of 4 students on a college campus believe that a Virtual Assistant (Artificial Intelligence) would be a helpful resource they would use when they ran into some sort of problem or thought of a question they had. The 2-minute video clip below gives some real-life examples of just how students (and faculty!) are leveraging this type of technology to simplify their lives.

When implementing a Virtual Assistant correctly, it can increase enrollment AND reduce support cost all by simply providing the students and faculty with the tools they need to help themselves. noHold has created a datasheet that goes over general benefits, best practices, and features, as well as give a specific use case. The use case provides real metrics demonstrating how one University was able to increase First Contact Resolution, reduce Average Handle Time, and increase Net Promoter Score almost immediately after going live.

If you have any questions or feedback regarding noHold's Virtual Assistance for EDU, we would love to hear from you. Please contact us through the web at http://www.nohold.com/contact.html.

Educational Institutions Leverage noHold's Artificial Intelligence to Improve Students' Experience

Just last year, noHold announced that over 7,500 educational institutes are using noHold's Artificial Intelligence to help students and teachers. noHold realized that the Education Market (such as Colleges and Universities) is really benefit from implementing a Virtual Assistant for their Students and/or Faculty. 

Here is a 3 minute clip showing just how colleges can leverage this technology to benefit their students. 

Also, it is not just the students who can take advantage. I would like you to see how the help desk at a top University  benefits from a Virtual Assistant. This is a quick read and includes a short case study: http://www.nohold.com/edu-datasheet.pdf.  I'm interested in your feedback - let me know what you think.
www.nohold.com

noHold Conducts Study on Students’ Opinion of Artificial Intelligence and its role in Higher Education

January 31, 2019, MILPITAS, CA – noHold has always thought that leveraging Virtual Assistants that could help students with topics such as navigating around campus, understanding the enrollment process, or how to get financial aid was a good idea. Recently, we surveyed students from colleges and universities around the US to get their opinion on Artificial Intelligence and how it could be used at their school.

Here are the results we gathered from the survey:

• According to the survey, 3 out of 4 students think that a Virtual Assistant is a good idea.
• The majority of students reported using a Virtual Assistant within the last 6 months, and Siri was the most commonly used.
• The preferred way of communicating with the Virtual Assistant would be through a dedicated app, and a close second was on the schools’ website.
• Most student would want the Virtual Assistant to help them with getting around campus, answering questions like “where is the biology lab?” The next topics would be enrollment and then IT questions.

Overall, the Student Evaluation of Artificial Intelligence received positive feedback and demonstrated that students are interested in using Artificial Intelligence in a school setting to make their lives a little easier. Students from the study said, “Seems like a great solution for the problems at larger schools being more confusing to navigate as well as getting help when needed!” and “Would be great for general information around campus like operating times and contact information for certain departments.” Diego Ventura, CEO and Founder of noHold, adds, “I was surprised to see that when students were asked about their favorite channel to access a Virtual Assistant, smart speakers were not included.”

About noHold, Inc.

noHold is a privately held company established in 1999 and is headquartered in Milpitas, CA, USA (Silicon Valley). noHold is the acknowledged leader in Web based Self-service solutions with a mission to deliver real answers to real questions – real fast. Simple to use, easy to implement and as close to human as you can get, noHold turns automated customer support into cognitive customer interactions. noHold customers include Cisco, Dell, McAfee and a host of industry leaders. More information can be found at http://www.nohold.com.