A Look Back at noHold's Top Stories of the Week: Sept. 15th-19th

Cheers to another great week, but before we leave the office for the weekend, here's a chance to look back at some of the interesting news posted this week. 

1. noHold recently celebrated its 15th birthday! Thanks to everyone for the kind wishes! 

Photo Credit: mercury-labs.com

2. Virtual Agent Tips and Tricks: Google Now Features Better than Siri? Better than Cortana?

There has been some heavy competition between Virtual Assistants in the news lately. Here, we talked about some of the lesser-known features of Google Now, and how it stacks up to Siri and Cortana.

3. "Outsourcing is not a new paradigm; in fact, many well-known and trusted brands leverage BPO vendors to successfully manage customer support, service, sales and more.

In order to drive productivity and efficiency, companies turn to BPOs. According to the infographic from INFINIT-O on the right, companies are increasing the amount they spend on outsourcing, while in-house spending is remaining relatively constant." 

Click on infographic to enlarge.

Photo Credit: mycustomer.com

Click the title 'The Benefits of a Virtual Agent for BPOs' to read the full blog.

4.  Throwback Thursday: From Large Mobile Phones to Small Mobile Phones...and Back to Large?

Mobile phone user interfaces have been changing ever since the inception of the first cell phone. Mobile phones went from large, chunky devices, to tiny, basic devices. Now, smartphones are moving back toward larger screens, but with sleeker designs. Virtual Agent user interfaces have been adapting since their inception as well. From simple text on a DOS screen, to fully integrative, multi-pane U.I.'s with avatars and promotions. Check out this blog for more information on the progression of U.I.'s

Photo Credit: postris.com

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Thanks for taking the time to read about what has been going on with noHold within the last week.

I'll leave you with this truly innovative picture, and hope you have an enjoyable weekend! 

www.nohold.com

Future Payphones

Photo Credit: farnham.blogspot.com

Happy 15th Birthday, noHold!

Photo Credit: mecury-labs.com

Last Friday, September 12, we celebrated noHold’s 15^th birthday. We have always prided ourselves on being one of the longest standing virtual agent vendors to date. In an interview with Connected World Magazine, Diego Ventura, the CEO of noHold, talks briefly about how the concept of noHold all started.

“CW (Connected World): It is said that the past is prologue, and in that spirit, can I ask you to describe how you came to start noHold 15-years ago?

DV (Diego Ventura): noHold is my second company; my first company was STEFRA Corp. We created a product called Video Control that was bundled with most of the Web cameras of the time. It was a very successful enterprise for us, but it also meant that millions of new customers had questions about our software. I have always been passionate about AI (artificial intelligence), so we thought about creating an Expert System that could answer customers’ questions automatically. The idea caught on and I realized there was the opportunity to create a separate company. I raised $15 million from VCs (venture capitalists) and started noHold.”

To read the full interview, please follow this link.

Throughout the years, we have continued to watch and contribute to the growth of this industry. noHold has acquired great experience over the 15 years of developing Expert Systems and we've determined best practices that help our clients enhance the customer experience, but our technology is also flexible and continuously adapting to keep up with the rapid growth of technology. As the acknowledged leader in Web based self-service solutions, we are very happy that in the past few years, Virtual Agents and artificial intelligence have grown to become household names. More and more people are feeling comfortable interacting and having a conversation with their technologies (artificial intelligence) than ever before. We predict great growth in Virtual Agent adoption, especially within the Internet of Everything (IoE). Nevertheless, we are looking forward to what the next 15 years will bring. Cheers!  

www.nohold.com