A Look Back at noHold's Top Stories of the Week: July 21st-25th

Happy Friday! 
Here is a snapshot of noHold's top stories of the week. 

1. Meet Jibo, the first family robot to hit the market. Katie Couric interviews the woman who created this social robot, Cynthia Breazeal. Click here to check out noHold's perspective and the full interview.

Photo Credit: wearethefrontier.com

2. This weeks Virtual Agent tip...sharing coupons, promotions, and hot offers via a Virtual Agent. Offering coupons through the Virtual Agent encourages prospective buyers to make the purchase. 

3. A recent implementation is receiving great feedback from users. This Call Center Virtual Agent is reaching ratings of 91% effectiveness.     

4. [PRESS RELEASE] noHold Joins the LANDESK One Partner Program to Create the Next Generation Help Desk.  

We are very excited to announce our involvement with the LANDESK One Partner Program. Together we are working to bring smarter self-service to the Help Desk. 

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Thanks for sharing another great week with us! I'll leave you with this photo...

Photo Credit: cloudways.com

Enjoy your weekend!

www.nohold.com

Business Case: One of the Top 3 Security Software Vendors Increases First Contact Resolution (FCR) in the Contact Center with the Help of a Virtual Agent.

One of the world leaders in security software has experienced major success by empowering call center staff with a Virtual Agent. The initial goal was to reduce Tier 1 escalation by 35%. After implementing a Virtual Agent, the average FCR rate is currently estimated at 50% across all products, exceeding their goal by 15% . This Virtual Agent is being used as the primary tool for resolving customer issues by an entry level support team. By utilizing the Virtual Agent in the Call Center the company has benefited by

1. Reducing average handle time (AHT)
2. Reducing training time for agents working in the Call Center
3.  Improving consistency all around

This proves that having an interactive and diagnostic Virtual Agent  that can be accessible by entry level Call Center agents will decrease the time to resolution in the call center, while reducing costs. It also provides a better experience for the customer because of the fast and consistent interactions. I think we can all agree that in a customer-centric world, it is important to provide the end user with a memorable and pleasant encounter to keep them coming back for more.

Cheers!